Advanced Cable Ties, Inc.

Dear Valued Customer,

Please find a few minutes in your busy schedule to complete the customer survey. By answering candidly you enable us to understand your needs and expectations, and work to improve processes and products where required. Please help us to serve you in the best way possible.

Thank you in advance for your time and assistance.

David Williams
Marketing Director

ACT Fastening Solutions - Customer Survey
The survey is divided into two sections. We would like to know how important or unimportant each item is to you. Secondly, how satisfied or dissatisfied you are with ACT’s performance on each topic. Please indicate NA for non-applicable, if you feel that a topic is not relevant to you or you have no direct experience.

1 = Of No Importance At All -or- Totally Dissatisfied

10 = Extremely Important -or- Totally Satisfied

Customer Survey Form

	Importance	Satisfaction
1. Assistance from your Regional Manager or our Mfgr’s Representative
2. Product information, literature and product sales training
3. Factory sales support to you and sales support to your end users
4. Timely and thorough order assistance from your Customer Service Rep.
5. Product in stock when you need it
6. Shipments arrive accurately, on time, and in good condition
7. Product quality and performance
8. Products provide fair value in your market
9. Business policies, practices, and reputation
10. OVERALL Satisfaction
Comments (Please add additional comments in the field below, including detailed suggestions for new products.)

Thank you! Your time and assistance are greatly appreciated.

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ACT Fastening Solutions • A Division of Advanced Cable Ties, Inc.
245 Suffolk Lane, Gardner, MA 01440
Tel: 800-861-7228 • Fax: 978-630-3999